Shipping policy

Order Processing Time
All orders are processed and handed to our shipping carrier within 24-48 hours after payment confirmation (excluding weekends/holidays).

Shipping Cost & Delivery Time
We ship to:
North America:
Continental U.S. (excludes Hawaii, Alaska, military addresses, and territories), Canada
Oceania:
Australia, New Zealand
Asia:
United Arab Emirates, Japan, South Korea, Malaysia, Thailand, Singapore, Israel
Europe:
United Kingdom, Germany, France, Switzerland, Sweden, Spain, Portugal, Poland, Norway, Netherlands, Italy, Ireland, Finland, Denmark, Czechia, Belgium, Austria

Estimated Delivery Time: 8-15 business days

Note:
  • Delivery times begin after processing is complete
  • During major sales/holidays, add 1-3 extra processing days

Tracking Information
  • You'll receive a tracking number via email once shipped (activates within 24 hours)
  • Please track your order here
  • Allow 48-72 hours for tracking updates to appear
  • Can't track your package? Please contact us - we'll resolve within 48 hours

Order Cancellations
  • Requests must be made before shipment (within 24 hours of purchase recommended)
  • No cancellations once tracking number is generated
  • Approved cancellations receive full refunds within 7-10 business days

Important Notes
  • We're not responsible for: › Incorrect addresses (double-check at checkout!) › Customs delays (international returns not accepted) › Carrier delays (weather, strikes, etc.)
  • Lost/stuck packages: Contact us after 15 business days for investigation

Need Help?
Contact WhatsApp: +86 18670391763 with:
› Order number
› Screenshot of issue (for tracking problems)